Coaching not Criticising

Teacher: This course/workshop is being taught by Louisa.

What is this workshop about?

This live interactive online workshop helps managers deliver feedback in a way that builds trust, motivation and performance.

Topics will include:

• The impact of feeling valued
• The cost of criticism
• Help managers understand what staff need from feedback
• How to motivate staff and unlock potential
• Coaching feedback techniques
• Help staff learn from their mistakes and move forward with positivity and enthusiasm

Who is this workshop for?

This workshop is for managers, team leaders and supervisors who want to give feedback that improves performance while maintaining trust, confidence and motivation. It is suitable for anyone responsible for supporting staff development, addressing mistakes or encouraging positive behaviour change. 

Entry Requirements to do this workshop:

No prior knowledge is required. Learners should be willing to reflect on their own feedback style, take part in discussion and practise coaching-based feedback conversations. 

Material supplied by Step2Skills

Resources for activities. Class content and Slides. 

What learners need to bring/supply

A note-taking device or notebook. 

Additional Information

Learners do not need to prepare anything in advance. They may find it helpful to think about a recent feedback conversation and what made it effective, difficult or motivating.